Terms and Conditions

These Terms and Conditions govern your request, purchase, or receipt of data recovery services from Data Recovery Services (referred to as “we”, “us”, or “our”). By submitting a case, you agree to these terms. We reserve the right to amend these terms at any time.

The evaluation assesses the likelihood of recovery and the resources required. Evaluation fees must be paid in advance. If you do not send your device, the evaluation fee is refundable within three working days upon request. Once a device is received or a courier label is used, the fee becomes non-refundable.

Upon accepting the quote, you must electronically approve the service and provide payment authorisation. Timeframes are estimates and may vary due to technical factors. Return storage devices are not included in the quoted cost.

Customers are responsible for sending the correct device. If an incorrect device is sent and recovery is completed, charges will still apply. Terms are finalised in the signed quote agreement.

We make every effort to recover data. Once complete, we will contact you to verify the recovered files. The terms of the completed service are detailed in your signed agreement.

Recovered data will only be released after full payment. We offer delivery via encrypted external drive or secure cloud transfer. Return drive costs are additional. Encryption is applied to shipped drives by default.

If recovery is not possible, you will not be charged for service unless a non-refundable fee was agreed in advance. Return shipping is the customer’s responsibility.

Devices may be returned upon request. You are responsible for shipping costs. Accessories such as cables and enclosures are discarded during evaluation and are not returned.

Devices left unclaimed for more than 30 days may be securely destroyed or recycled. Certificates of destruction are available upon request.

Data recovery cannot be guaranteed. Devices may become further damaged during recovery. We are not liable for unrecoverable data or device failure unless caused by negligence.

No upfront payment is required unless agreed. We accept various payment methods and offer instalment plans where applicable. Full payment must be made prior to the release of data.

Evaluation fees are refundable only if the device is not shipped. Upfront service fees are non-refundable. Once results are verified remotely, no refund is possible.

You must provide accurate contact and billing information. We may communicate with you using the details provided. Data Recovery Services is not responsible for miscommunication caused by inaccurate details.

By submitting a device, you confirm that you are the legal owner (or authorised representative) and have the legal right to recover the data. You agree to indemnify Data Recovery Services against any related legal claims.

We treat all recovered data as confidential and do not access or share it unless required by law.

All services are provided “as is” without guarantees. You accept the risks of device failure or unrecoverable data during recovery.

Our liability is limited to the amount paid for services. We are not responsible for lost profits, consequential losses, or data loss. We may assist with courier-related insurance claims but are not liable for denied claims.

Customers are responsible for secure shipping to and from our facility. You may request insurance for return shipments. We package devices appropriately but are not liable for transit damage.

You agree to comply with all applicable UK laws and regulations. We reserve the right to report breaches and cooperate with investigations.

Services are subject to UK export control laws. We may decline service for devices that breach trade regulations.

Disputes will first be addressed through direct negotiation (within 30 days), then mediation (within 45 days), and if unresolved, through binding arbitration in London under applicable rules. Each party covers its own share of mediation costs. Arbitration is final and replaces court proceedings.

Learn more about independent mediation options at: JAMS Data Privacy Framework Dispute Resolution.

These terms may not be transferred by the customer. We may assign or delegate terms at our discretion, with notice.